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The professional cancelled the service at the last minute

Carlos García Vázquez avatar
Written by Carlos García Vázquez
Updated over a week ago

Don’t worry — when a professional cancels a service, the full amount is refunded automatically and returned directly to your card. Depending on your bank, the refund may take between 3 and 8 working days to appear in your account.

If you’d like, we can help you find another professional who can attend and carry out the service properly. To do so, please message us with the following details:

  1. The address where you need the service.

  2. The date and time you’d like the professional to attend.

  3. The type of service you need.

With this information, we’ll be able to help you much faster and find the right professional for you.


At Webel, we’re committed to always offering you the best possible service.

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