We apologise if the professional cancelled the service at the last minute.
In this case, the amount may appear as charged on your card, but the payment had not yet been completed, as it was a pre-authorisation. For this reason, when the service is cancelled, the pre-authorisation is automatically released and the amount becomes available in your account again without needing to wait for a refund.
Please bear in mind that, depending on your bank, this may appear in different ways.
Also, when a professional cancels a service at the last minute, an opportunity is created so that other available professionals can apply. This way, you will be able to find another professional to carry out the service.
At Webel, we work to always offer you the best possible service 😊