To improve the experience and avoid unnecessary waiting times in case of cancellations, Webel uses preauthorizations instead of immediate charges for most services.
A preauthorization is not an actual charge. It is a temporary hold of the service amount on your card that allows us to check that the payment method is valid and that there are sufficient available funds. During this time, the money is blocked but not definitively charged.
When the charge is made
When you request a service, a preauthorization for the amount is created. The actual charge is only processed when the professional accepts the request. At that moment, the amount is confirmed and the service continues as normal.
Depending on your bank, you may not see two separate movements, as in many cases the preauthorization is automatically converted into the final charge.
What happens if the service is not carried out
If the professional rejects the request, it expires, or you cancel it before it is accepted, the preauthorization is automatically cancelled. This means the retained amount becomes available again in your account without having to wait several days for a refund.
From Webel, the cancellation is processed immediately, although the time it takes for the money to reappear in your account depends entirely on your bank.
How long it takes for a preauthorization to be released
The release time depends on the bank and the type of card used. With credit cards, it is usually resolved within a few days, while with debit cards it may take longer, as the bank needs to process the release of the retained amount.
If after a reasonable period the hold is still visible, we recommend contacting your bank directly so they can inform you of the exact status of the operation.
Cases where the process may vary
In some specific cases, such as payments made with Apple Pay, Google Pay, or when discount codes are used, the process may differ and the charge may be made directly instead of through a preauthorization.