We’re sorry that the professional did not accept your request.
No worries, the pre-authorisation is automatically released.
In this case, the amount may appear as charged on your card, but the payment had not yet been completed, as it was a pre-authorisation. For this reason, as the request was not accepted, the amount becomes available in your account again without needing to wait for a refund.
Please bear in mind that, depending on your bank, this may appear in different ways.
If you still see the amount being held or have any questions, you can contact us so we can review it.