If you cancel a service more than 24 hours in advance, or if the cancellation is justified under our Cancellation Policy, the pre-authorisation for the full service amount will be released.
In this case, the amount may appear as charged on your card, but the payment had not yet been completed, as it was a pre-authorisation. For this reason, when the service is cancelled, the amount becomes available in your account again without needing to wait for a refund.
If the Cancellation Policy applies due to a last-minute cancellation, only the corresponding percentage will be charged and sent to the professional’s balance due to the negative impact on their calendar.
Please bear in mind that, depending on your bank, the release of the pre-authorisation may appear in different ways.