There are reasons for which rejecting a request will not result in any penalties to your professional profile. If you justify your rejection, it will be reviewed by the Webel support team, which may request evidence for verification.
The possible Justified Reasons for Rejection for the professional are:
Death of oneself, a direct family member, or caregiver.
An unforeseen event that is not caused by the person rejecting the request that prevents the performance of the requested service.
Unexpected serious illness or injury that hinders the execution of the service.
Indications of a potential risk in performing the service, or a justified fear of completing the service.
The client requests services that the professional does not provide, or requests sexual services.
During the COVID-19 situation, any legal impediment preventing the service from being carried out or the obligation of either the client or the professional to be confined by a doctor’s order, whether due to being positive cases or having been in contact with someone infected.
Any other cases that the Webel support team deems warranted.